Predictive ON TIME dialer from ON TIME ASSOCIATES provides a complete outbound solution for Seamless predictive, dialing, i.e. the application dials the phone, listens and when a live "hello" is detected, automatically transfers the call to an available agent. The dialer places numerous calls simultaneously, checking each number for a live "hello" or for another call disposition. If the call is busy, no answer, not working, etc., the dialer either discards or reschedules the call, then dials another number. The dialer is predictive because it anticipates when the next agent will become available, and when the next "hello" will be detected.
ON TIME Dialer not only automates the handling of failed calls but also offers Campaign Development tools, Predictive Dialing, AMD and SIT Prediction techniques, Call Processing facilities, Real-Time statistics & reporting, Remote (Web Based) monitoring, etc all designed to maximize agent productivity and enhance the overall efficiency of your contact center
ON TIME Dialer is an open architecture standards based system, which easily integrates with the existing infrastructure and is user-customizable. It delivers: More productivity and Efficiency, Enhanced professionalism for your agent interactions, and better management and controls.
ON TIME Dialer Key Highlights:
- Run Multiple Campaigns Simultaneously!
Run a separate campaign on each line simultaneously.
Passes both inbound & outbound calls to agents, significantly increasing agent productivity.
Supports AMD & SIT Frequency Detection!
Auto Detection of Fax Machine, Answering Machine, Busy Tone and Telco Tones.
Sophisticated Call Processing Features!
Dial Next Number, 100 % Digital Call Recording, Park Call, Call Back, Barge (Remote and Local) and Hot Transfer facility, DNC (Do Not Call facility), Predefined Scripting, Call Transfer (Agent, PBX, outside #), Music or Message on hold etc.
Facilitates Calls Recording and Conferencing!
Supports 100% digital agent wise call recording and three party call conferences.
“Real-time" Statistics and Reports (CDRs)!
The system displays both campaign and all agent statistics and reports easily. Facilitates remote (Web based) monitoring of real time traffic and statistics.
Add on In Group Features!
Like ACD, Digital Receptionist, Agent login in multiple In-Group, Voice mail, Multi-Campaign IVR and Automated Post-Call Processing, Quality Monitoring etc. |
